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Purchase
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Sales Training and Development Online Bundle
B-102-12
The
Sales Training and Development Subscription gives every salesperson the
potential to leap to higher sales plateaus. How? By learning a comprehensive
set of basic skills and knowledge - the grounding they need to sell
successfully, consistently.
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$159
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How to Purchase
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Coaching for Sales Managers
C-114
In this
course you will identify and practice five (5) keys to your sales coaching
success. We’ll offer several important coaching tips that you can blend
easily into your every day routine with your sales team.
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$37
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How to Purchase
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Establishing
Credibility and Trust for Sales C-103
Decisions
to choose a vendor or supplier require all the people who come in contact
with the client to establish some level of credibility and trust.
Establishing positive credibility and trust allows sales people a better
opportunity to create longer term business relationships. This course will
discuss what you can do to intentionally build trust and confidence with your
clients.
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$37
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How to Purchase
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Customer
Focused Sales Interviews C-104
In this
course you will learn professional sales interviewing techniques that will
help you establish credibility, qualify opportunities more effectively, and
discover a prospect's important business needs, goals, priorities and
personal win.
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$37
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How to Purchase
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Questions
Are the Answer for Sales C-106
This
course will provide you with examples of good questions that you can use
immediately to get the information you need. You will learn the difference
between open-ended and closed-ended questions, and when to use them. We'll
discuss seven different types of questions and how you can use each one.
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$37
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How to Purchase
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Overcoming
All Objections C-107
This
course presents a process for dealing with objections and complaints so you
can be effective and keep client relationships positive.
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$37
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How to Purchase
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Territory
and Account Management C-109
In this
course you will learn the skills to: define your territory, understand your
customer base, and prioritize your clients and prospects. You will learn
four-step method for managing your territory. You will also learn how to
protect that territory.
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$37
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How to Purchase
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Win-Win
Negotiations C-112
In this
course we examine the negotiation process and determine the types of
negotiations that cause people the most difficulty. We practice an effective
negotiation process that will help you and your customer get to a win/win.
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$37
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How to Purchase
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Prospecting
to Create Client Interest C-113
In
this course, you will learn how to leverage your past success and use a
system to identify, classify, and approach high level people and new
opportunities. We will also offer you tips on creating internal advocates
from existing clients. We'll practice how to qualify an opportunity and how
to plan ahead to get the most out of each client meeting.
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$37
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How to Purchase
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Gaining
Commitments to Action/Closing C-110
In
this course we will discuss a variety of techniques for gaining little
commitments from a prospect to advance the sale. You will learn the
difference between low pressure and high pressure closing styles, also, how
to recognize buying signals from your prospect, and how to deal with them. We
will see what closing method is most effective with different personality
styles. We will also discuss what to do if the prospect says "no
thanks" and how to overcome objections when closing.
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$37
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How to Purchase
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Understanding
Behavioral Styles for Sales S-122
Understanding Behavioral Styles
for Sales shows you how to recognize different behavior patterns, and develop
adaptive skills that increase your ability to communicate successfully with
others.
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$37
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How to Purchase
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DiSC®
Sales Action Planner S-112
Create
successful sales strategies and increase client receptivity and sales
results. Quickly identify prospect's comfort zone in the sales process and
determine the best ways to open the call, make the presentation, negotiate,
close the sale and maintain positive client relationships.
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$10
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How to Purchase
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Reinforcing
Your Understanding of Behavioral Styles for Sales S-126
In this
course a Salesperson already familiar with DiSC will reinforce their
understanding of their own behavioral style and use this knowledge to enhance
their communication skills and increase their productivity.
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$20
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How to Purchase
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Introduction to Sales - Sales Professionals Make the
Difference C-116
Smart
organizations invest in developing their salespeople’s skills to gain and
then keep the “competitive edge.” This introductory course is intended to set
the stage so you can sharpen your selling skills to become even more
effective.
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$20
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How to Purchase
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Email
Etiquette QL-102
This
program is designed to help participants recognize when email should and
should not be used, and important tips for sending effective email
communications.
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$28
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How to Purchase
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Customer
Service Training and Development Online Bundle
B-202-12
Maximizing
the positive response potential for each Customer Service professional makes the
difference between customer dissatisfaction, and customer delight.
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$159
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How to Purchase
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Handling
Customer Complaints C-100
This
course presents a process for dealing with objections and complaints so you
can be effective and keep client relationships positive.
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$37
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How to Purchase
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Establishing
Credibility and Trust for Customer Service
C-101
Decisions
to stay with one vendor or supplier require all the people who come in
contact with the customer to establish some level of credibility and trust.
Establishing positive credibility and trust allows customer service people a
better opportunity to create longer term business relationships. This course
will discuss what you can do to intentionally build trust and confidence with
your customers.
|
$37
|
How to Purchase
|
|
Customer
Focused Sales Interviews C-104
In this
course you will learn professional sales interviewing techniques that will
help you establish credibility, qualify opportunities more effectively, and
discover a prospect's important business needs, goals, priorities and
personal win.
|
$37
|
How to Purchase
|
|
Questions
Are The Answer for Customer Service C-105
This
course will provide you with examples of good questions that you can use
immediately to get the information you need. You will learn the difference
between open-ended and closed-ended questions, and when to use them. We'll
discuss seven different types of questions and how you can use each one.
|
$37
|
How to Purchase
|
|
Overcoming
All Objections C-107
This
course presents a process for dealing with objections and complaints so you
can be effective and keep client relationships positive.
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$37
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How to Purchase
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DiSC®
Customer Service Action Planner S-113
Increase
customer satisfaction and service by identifying your customers' primary
DiSC® Dimensions of Behavior and their preferred approach to communication
and problem-solving.
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$10
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How to Purchase
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DiSC®
Talk! Action Planner S-116
Customer
Communication is a critical key to success whether the challenge is
collections, fundraising, help desk, telemarketing, or telephone sales. DiSC®
Talk! Helps today's telephone professionals communicate more effectively and
increase customer satisfaction.
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$10
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How to Purchase
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Win-Win
Negotiations C-112
In this
course we examine the negotiation process and determine the types of
negotiations that cause people the most difficulty. We practice an effective
negotiation process that will help you and your customer get to a win/win.
|
$37
|
How to Purchase
|
|
Gaining
Commitments to Action/Closing C-110
In
this course we will discuss a variety of techniques for gaining little
commitments from a prospect to advance the sale. You will learn the
difference between low pressure and high pressure closing styles, also, how
to recognize buying signals from your prospect, and how to deal with them. We
will see what closing method is most effective with different personality
styles. We will also discuss what to do if the prospect says "no
thanks" and how to overcome objections when closing.
|
$37
|
How to Purchase
|
|
Understanding
Behavioral Styles for Customer Service
S-121
Customer
Service relationships often depend on “getting off on the right foot”. Being
able to quickly recognize a person's behavioral style and interact
appropriately are critical to this process. Understanding Behavioral Styles
for Customer Service shows you how to recognize different behavior patterns,
and develop adaptive skills that increase your ability to communicate
successfully with others.
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$37
|
How to Purchase
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Reinforcing
Your Understanding of Behavioral Styles for Customer Service S-125
In this
course a Customer Service person already familiar with DiSC will reinforce
their understanding of their own behavioral style and use this knowledge to
enhance their communication skills and increase their productivity.
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$20
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How to Purchase
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Leadership
Training and Development Online Bundle B-302-12
Despite
the massive shifts in today's business landscape, one key success factor
remains constant: leadership. This subscription offers you exceptional value
with access to all our On-Line leadership products for the entire
subscription term!
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$159
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How to Purchase
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Managing
Performance Discussions C-102
This
course provides a process to help managers have a discussion with an employee
when performance needs to improve. Key communication skills are addressed, as
well as a step-by-step outline for conducting the discussion in a way that
respects the individual, and encourages him or her to take responsibility for
improving performance.
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$37
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How to Purchase
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Behavioral
Interviewing C-108
The
purpose of this course is to make the interviewing process easier, more
effective, and to provide you with the tools you need to ask the right
questions to better discover if your candidate is the right person for the
job.
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$37
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How to Purchase
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Coaching
C-111
In this
course we will identify and practice five (5) keys to your coaching success
and offer several important coaching tips. Through exercises and case studies
you will learn practical coaching skills and when to use them.
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$37
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How to Purchase
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Workplace Harassment Prevention
QL-101
Now,
more than ever, managers and employees need to be aware of what is and is not
acceptable and legal behavior in the workplace. This program addresses not
just sexual harassment but other forms of workplace harassment and
discrimination that may leave.
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$28
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How to Purchase
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Email
Etiquette QL-102
This
program is designed to help participants recognize when email should and
should not be used, and important tips for sending effective email
communications.
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$28
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How to Purchase
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DiSC®
Management Action Planner S-114
Become
a better manager with this action-oriented planning tool that bridges DiSC®
and situational leadership theory. Develop management strategies to meet
diverse needs.
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$10
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How to Purchase
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DiSC®
Managing Performance Action Planner S-115
Develop
effective ways to manage, coach and lead others with DiSC® Dimensions of
Behavior. Assess strengths and motivation, then plan and implement strategies
that encourage productivity. A practical tool for manages and supervisors at
all levels.
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$10
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How to Purchase
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Understanding
Behavioral Styles for Managers S-119
Managerial
relationships often depend on adapting your managerial style. Being able to
quickly recognize a person's behavioral style and interact appropriately are
critical to this process. Understanding Behavioral Styles for Managers shows
you how to recognize different behavior patterns, and develop adaptive skills
that increase your ability to communicate successfully with others.
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$37
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How to Purchase
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Reinforcing
Your Understanding of Behavioral Styles for Managers S-124
In this
course a Manager already familiar with DiSC will reinforce their
understanding of their own behavioral style and use this knowledge to enhance
their communication skills and increase their productivity.
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$20
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How to Purchase
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Understanding
Behavioral Styles for Teams S-123
Good
teamwork often depends on “getting off on the right foot”. Being able to
quickly recognize a person's behavioral style and interact appropriately are
critical to this process. Understanding Behavioral Styles for Teams shows you
how to recognize different behavior patterns, and develop adaptive skills
that increase your ability to communicate successfully with others.
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$37
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How
to Purchase
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Reinforcing Your Understanding Of Behavioral Styles
for Teams S-127
In this
course you will reinforce your understanding of your own behavioral style and
use this knowledge to enhance your communication skills and increase your
productivity.
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$20
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How to Purchase
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Managing Performance Discussions
C-102
This
course provides a process to help managers have a discussion with an employee
when performance needs to improve.
|
$37
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How to Purchase
|
|
Email
Etiquette QL-102
This
program is designed to help participants recognize when email should and
should not be used, and important tips for sending effective email
communications.
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$28
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How to Purchase
|
|
|
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Understanding
Behavioral Styles S-110
In this
course you will learn to understand your own behavioral style and how to use
this knowledge to enhance your communication skills and increase your
productivity.
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$37
|
How to Purchase
|
|
Reinforcing
Your Understanding of Behavioral Styles S-111
In this
course you will reinforce your understanding of your own behavioral style and
use this knowledge to enhance your communication skills and increase your
productivity.
|
$20
|
How to Purchase
|
|
Email
Etiquette QL-102
This
program is designed to help participants recognize when email should and
should not be used, and important tips for sending effective email
communications.
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$28
|
How to Purchase
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