Lessons in Listening

"Are you really listening…or are you just waiting for your turn to talk?"
    R. Montgomery

Good communication is one of the most valued skills in the workplace. And effective listening is crucial to communicating productively both inside and outside the organization. It's estimated that people screen out or change the intended purpose of what they hear in over 70% of all communications. The biggest factor contributing to such miscommunications is our listening approach.

The delivery options for this program are half-day or full-day formats.

Behavioral research shows that people listen with one of the following five preferred listening approaches:

1. Appreciative.
2. Empathic
3. Comprehensive
4. Discerning
5. Evaluative