Service Solutions
Customer Service is one of the critical factors that help an organization maintain a competitive edge. You want to retain customers and build your business. Now, more than ever, with new global business challenges and technologies, it is critical that service representatives understand their role and work to keep customers coming back.
The most customer-centric, practical, and effective skills to help you retain customers and grow your business.
Winning Through Customer Service – New Edition
This program was developed to do what the title suggests: Win more business through excellent customer service. This sales and service program utilizes a variety of interactive training methods to target the skills, behaviors, and attitudes that have the greatest impact on understanding the customer and providing solutions.
Delivery Options Available: Classroom and Online
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Dealing with Difficult Customer Situations
Customer service representatives are provided techniques for dealing with difficult customer situations. Their role as customer service representatives offers many rewards and satisfactions.
But there are many frustrations inherent in the job. During this training, they will learn the general guidelines for dealing with difficult customers in such situations: calming and focusing, and then practicing what they have learned.
Delivery Options Available: Online
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Delivering Customer Focused Service
Learners analyze the skills and strategies they use every day in their jobs to identify the techniques that they do very well and to develop ways for them to do their job better. During this training, participants will learn guidelines for delivering customer focused service, including understanding their role as a professional; the essential skills of communication: listening, questioning, verifying, explaining; and a four-step customer service model.
Delivery Options Available: Online
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