• Essential Skills of Leadership
• Essential Skills of Communicating
• Developing Performance Goals and Standards
• Providing Performance Feedback
• Coaching Job Skills
• Delegating
• Resolving Conflicts
• Managing Complaints
• Effective Discipline
• Supporting Change
• Communicating Up
• Improving Work Habits

• Leading Successful Projects - NEW
• Hiring Winning Talent - NEW
• Retaining Winning Talent - NEW
• Motivating Team Members - NEW
• Solving Workplace Problems - NEW

• Using Financial Data
• Ethics Matter

Essential Skills of Leadership These are the primary skills that build rapport and teamwork. This module teaches your team leaders how to maintain everyone's self-esteem in a work interaction, how to actively listen to achieve consensus, and how to encourage others to commit themselves to common goals.
Course Length: Classroom 4-hours, Internet 2-hours, Blended
DOWNLOAD MORE INFORMATION.

Essentials Skills of Communication This basic module describes the dynamics of effective communications. It shows active listening techniques, how to recognize nonverbal cues, how to probe for clarification, and how to confirm another person's understanding of the issues. Assuring that people understand each other is the fundamental challenge in organizations today. This module meets that challenge.
Course Length: Classroom 4-hours, Internet 2-hours, Blended
DOWNLOAD MORE INFORMATION.

Communicating Up Most managers and team leaders realize the importance of upward communication, but few accept the responsibility for the quality and effectiveness of communicating with their own managers. Managers and team leaders will learn how to frame communication so that a desired result is achieved.
Course Length: Classroom 4-hours, Internet 2-hours, Blended
DOWNLOAD MORE INFORMATION.

Managing Complaints As the leaders on the front line, managers and team leaders are often the first to hear team member complaints. And though sometimes they may seem to they may seem to be unimportant, each complaint should be addressed and resolved. This module shows how to resolve simple complaints and identify the "hidden agendas" that so often underlie the chronic grievances.
Course Length: Classroom 4-hours, Internet 2-hours, Blended
DOWNLOAD MORE INFORMATION.

Delegating This module gives valuable insights into and practice of the "Three W’s" of effective delegation: When should team leaders delegate?; Whom should they delegate to?; and What explanation should they give to team members? Delegating also shows how to use delegation as a motivational tool, and improve team members’ skills.
Course Length: Classroom 4-hours, Internet 2-hours, Blended
DOWNLOAD MORE INFORMATION.

Developing Performance Goals and Standards Unless your managers and team leaders are successful in spelling out the organization’s specific goals, their team members are not going to know how to meet those objectives. This module shows trainees how to establish specific, measurable, attainable, result-oriented, and time-framed performance standards. It then illustrates the steps that gain team member agreement and commitment to those performance standards.
Course Length: Classroom 4-hours, Internet 2-hours, Blended
DOWNLOAD MORE INFORMATION.

Effective Discipline Most of us dislike having to discipline team members. Discipline team members because feelings can be easily hurt and resentment can linger for a long time. The skills your managers and team leaders will learn in Effective Discipline will preserve team members’ self respect and egos while changing the unacceptable behavior. This process encourages the best kind of discipline-self-discipline. It also motivates team members to accomplish their goals and work well within the organization.
Course Length: Classroom 4-hours, Internet 2-hours, Blended
DOWNLOAD MORE INFORMATION.

Improving Work Habits Absenteeism . . . Repeated tardiness . . . Conduct . . .Dress code. If your team leaders are faced with these or other work habit issues, this module will show them how to address these issues. Merely quoting company regulations to the noncompliant worker will not solve the problem. The truly effective team leader immediately addresses poor work habits in a supportive, non-threatening way.
Course Length: Classroom 4-hours, Internet 2-hours, Blended
DOWNLOAD MORE INFORMATION.

Providing Performance Feedback This module shows the way evaluation is done by the experts. First, relevant performance standards are established. Then, the team member’s own performance evaluation is solicited. This accomplished, the stage is set for a summary evaluation that will be clear and credible to the team member.
Course Length: Classroom 4-hours, Internet 2-hours, Blended
DOWNLOAD MORE INFORMATION.

Resolving Conflicts Whenever people work together, conflicts arise. They may be simple misunderstandings that your managers and team leaders can clear up. Or they may reveal subtle, but pervasive, morale problems that threaten to tear the delicate fabric of your organization. This module shows managers and team leaders how to explore a conflict and get to the heart of the problem to correct it before it’s too late.
Course Length: Classroom 4-hours, Internet 2-hours, Blended
DOWNLOAD MORE INFORMATION.

Supporting Change As the link between management goals and the frontline labor force, the manager or team leader is the key to supporting change. Dealing with the "comfort level" of team members and involving them in detailed discussions will facilitate their acceptance of new ways of doing things. This module shows managers and team leaders how to introduce change without inducing defensive reactions.
Course Length: Classroom 4-hours, Internet 2-hours, Blended
DOWNLOAD MORE INFORMATION.

Hiring Winning Talent This workshop enables managers to implement a structured process that can really streamline and empower successful hiring. The program also focuses on the key skills required to interview candidates and ways to build team cohesion by involving team members in the hiring initiative.
Course Length: Classroom 8 -hours
CLICK HERE MORE INFORMATION.

Leading Successful Projects Leading Successful Projects provides the structure, process, and tools necessary to master the art and science of project management. The program enables managers to identify and work with the key variables that impact how projects are defined, planned and implemented.
Course Length: Classroom 16 –hours, 4 Modules
DOWNLOAD MORE INFORMATION.

Motivating Team Members helps managers learn the four stages to influence a team member to perform a task, while creating a work environment that will motivate higher performance. Managers leave the workshop with implementation tools, troubleshooting guides and additional resources to help them apply the skills they have learned on the job.
Course Length: Classroom 4 – hours.
DOWNLOAD MORE INFORMATION..

Retaining Winning Talent focuses on one of the most important assets of any organization – its team leaders and their impact on retaining key team members. The program provides skills, tools, and a research-based approach that helps team leaders rate the attrition risk of each team member, surface individual team members’ retention needs, increase the level of commitment from each team member, and, most importantly, develop and implement a Retention Action Plan designed to increase retention for the entire team.
Course Length: Classroom 8 – hours.
DOWNLOAD MORE INFORMATION..